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Steel Wire Detail Brush - 39718 view this item at harborfreight.com »

Ratings: (5 is best)

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Review by bowhntr4lif on April 28th, 2014
I am not writing a review regarding the wire brush. I'm sure the brush works fine. I guess the only way to post a review reference Harbor Freight's ordering process is by this method. I ordered numerous items from Harbor Freight and the person on the phone took "all" my information including my "E-MAIL" address. They also stated that they would be sending me a confirmation e-mail regarding the transaction. I waited and did not recieve any confirmation. When I called back inquiring about the confirmation, they advised it would have to go up to HQ and it would take 24-48 hours. If I didn't call inquiring about my statement/confirmation e-mail, I would be waiting until dooms day. Their personnel tries to blame the error on the buyer when the error falls on their poor customer service and technology. A simple solution was to just send a copy of the invoice/statement via e-mail but they make you wait the 24/48 hours (business days) while the billing department is breathing down your neck. This will be the last time I will ever order anything from this company due to their lack of intelligence and customer service.

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